WELCOME TO PBS ACADEMY!
From onboarding to adoption and optimization, our online training, credentialing, and PBS' internal certification program will help level up the team’s software expertise.
GETTING STARTED
Looking for courses specific to your role? Check out our On-Demand fundamental courses.
MY ENROLLMENTS
View your enrollments and course progress by accessing your profile.
GLOBAL TRAINING
Looking for live training or Q&A? Check out our Global Training schedule.
Stuck? We're here to help!
Having an issue with a course, webinar, or other content in PBS Academy? Our Education Specialists are here to help.
Contact Us
Product Training
Learn about the unique processes and features of the v10 software through our on-demand training courses.
Resource Library
Looking for something specific? Quickly search or filter through these resources for fast answers to your questions!
Webinars
Connect with us throughout the year on a series of various topics via our scheduled webinars. We're you unable to attend? Here we've also provided pre recorded sessions.
What's New For You in 10.22
Driving Operational Excellence! Our latest edition is brimming with innovative tools and upgrades aimed at optimizing your dealership's productivity while reaffirming our dedication to ongoing enhancement.
Wi-Fi- Scanner.
Parts
Inventory Management
auto-registration
Session 2 - Parts Daily Processes
Creating a Parts Quote.
Parts
auto-registration
Selling Parts
Session 2 - Parts Daily Processes
Notifications.
Service
Accounting
Sales
Parts
Dashboards
auto-registration
Session 2 - Parts Daily Processes
Session 8 - Boosting Service
Session 5 - Notification Management
Quoting.
Sales
auto-registration
Sales Leads
Deals
Session 6 - Quoting
Bank Reconciliation.
Accounting
auto-registration
General Ledger
Session 7 - Self-Sufficient Strategies
Service CRM Plug-Ins.
Service
CRM/Workplan
auto-registration
Rebranding Your CRM for an Enhanced Customer Experience
Session 9 - Customer Commitment
Adding New Parts to Inventory & Basic Parts Stats Features.
Parts
Inventory Management
auto-registration
Session 3 - Sources & Suppliers
Bank Activity Page.
Accounting
auto-registration
Session 7 - Self-Sufficient Strategies
Customer Valuation.
Service
Accounting
Sales
Parts
Contact Management
auto-registration
Session 3 - Leads
Digital Service - Appointment Notifications.
auto-registration
Digital Service Suite
Session 6 - Going Viral
Digital Sales Presentation.
Sales
auto-registration
The Digital Deal
Session 6 - Quoting
Text Communications.
Service
CRM/Workplan
Accounting
Sales
Parts
auto-registration
Communications
Session 2 - Workplan
Workplan Control File.
CRM/Workplan
auto-registration
Control Files
Rebranding Your CRM for an Enhanced Customer Experience
Session 8 - Workplan for Parts
Invoice Hub - Dealership Website Support.
Accounting
auto-registration
Invoice Hub
It’s My Money and I Want It Now!
Session 4 - Invoice Hub
Creating and Managing Dashboards.
Service
Accounting
Sales
Parts
Dashboards
auto-registration
Session 5 - Notification Management
Session 9 - Accounting Enhancements
Session 1 - Enterprise/Advanced Analytics
Online Express Pay - Customer Perspective.
Accounting
auto-registration
Online Express Pay
Session 3 - Online Express Pay
Divisional Parts Transfer.
Parts
auto-registration
Session 9 - Divisional Parts Management
Work Item Chat.
Service
Accounting
Sales
Parts
auto-registration
Communications
Session 5 - Make Readys/Due Bills
Schedules.
Accounting
auto-registration
General Ledger
Session 9 - Accounting Enhancements
General Security.
Service
Accounting
Sales
Parts
Users & Security
auto-registration
Employee Management
Session 6 - Users
Contact Management.
Service
Accounting
Sales
Parts
Contact Management
auto-registration
Session 2 - Workplan
AWR Analytics Page.
Service
Dashboards
auto-registration
Reporting and Analytics
Session 2 - Tracking Trends
Source Maintenance.
Parts
auto-registration
Maintenance
Session 3 - Sources & Suppliers
Session 4 - Managing Obsolescence and Parts Aging
Enhanced Vehicle Pricing.
Sales
auto-registration
Session 4 - Vehicle Management
Online Express Pay Page.
Service
Accounting
Parts
Dashboards
auto-registration
Session 3 - Online Express Pay
Session 8 - Boosting Service
Sales Reports.
Sales
auto-registration
Reporting and Analytics
Session 6 - Quoting
Session 3 - Leads
Financial Reporting Explained.
Accounting
auto-registration
Reporting and Analytics
Financial Dashboards
Session 2 - Financial Dashboards
Session 1 - Enterprise/Advanced Analytics
Online Express Pay for Parts.
Accounting
Parts
auto-registration
Online Express Pay
Session 3 - Online Express Pay
Forms Maintenance.
Sales
auto-registration
Maintenance
Session 6 - Quoting
Fixed Ops Deposits - Cash Control.
Service
Accounting
Parts
auto-registration
Session 2 - Parts Daily Processes
Session 9 - Customer Commitment
Fixed Ops Deposits
Online Express Pay for AR Invoices.
Accounting
auto-registration
Accounts Receivable
Online Express Pay
Session 3 - Online Express Pay
Workplan Calendar.
CRM/Workplan
auto-registration
Session 7 - Delivery Management
Session 8 - Workplan for Parts
Warranty Maintenance.
Sales
auto-registration
Maintenance
Session 6 - Quoting
Contact Defaults and Anti Spam Legislations.
Service
CRM/Workplan
Accounting
Sales
Parts
Contact Management
auto-registration
Session 2 - Workplan
Session 8 - Workplan for Parts
Navigating Sales Dashboards.
Sales
Dashboards
auto-registration
Session 9 - Sales Analytics
Session 5 - Notification Management
Session 1 - Enterprise/Advanced Analytics
Vehicle Inspections.
Service
auto-registration
Vehicle Inspections
Session 5 - Make Readys/Due Bills
Night Cap Reporting.
Service
Accounting
Sales
Parts
Dashboards
auto-registration
Session 9 - Sales Analytics
Session 2 - Financial Dashboards
Session 2 - Tracking Trends
Session 3 - BDC to Bottom Line
Session 8 - Boosting Service
Session 1 - Enterprise/Advanced Analytics
Accounting Control File AP & AR.
Accounting
auto-registration
Control Files
It’s My Money and I Want It Now!
Session 5 - Notification Management
Parts CRM Plug-Ins.
CRM/Workplan
Parts
auto-registration
Session 9 - Customer Commitment
Session 8 - Workplan for Parts
Security Policy.
Service
Accounting
Sales
Parts
Users & Security
auto-registration
Employee Management
Session 6 - Users
Contact Management for Accounting.
Accounting
Contact Management
auto-registration
It’s My Money and I Want It Now!
Session 5 - Notification Management
Session 9 - Accounting Enhancements
Workplan Mailing Maintenance.
CRM/Workplan
auto-registration
Rebranding Your CRM for an Enhanced Customer Experience
Session 2 - Workplan
Session 3 - BDC to Bottom Line
Session 8 - Workplan for Parts
Parts Inquiry.
Parts
auto-registration
Selling Parts
Session 2 - Parts Daily Processes
10.22 Fixed Ops Deposits
Learn to manage deposits more efficiently and transparently using Fixed Ops Deposits, with lessons in accounting, cash control, parts, and service.
Sales App - Sales Rep.
Sales
auto-registration
Mobile App
Elavon Converge Cash Control Setup.
Accounting
auto-registration
Integrated Payment Processing
Clear Schedule.
Accounting
auto-registration
Maintenance
Chat Manager.
Service
Accounting
Sales
Parts
auto-registration
Communications
Vehicle Management for Sales.
Sales
Vehicle Management
auto-registration
Sales Control File Deal Defaults.
Sales
auto-registration
Control Files
Lenders Maintenance.
Sales
auto-registration
Maintenance
Online Express Pay Configuration.
Accounting
auto-registration
Online Express Pay
Vehicle Wishlist.
Sales
auto-registration
Advanced Selling Tools
What's New for You - 10.17 Parts
The 10.17 update will inspire your v10 outlook through dashboard exploration, captivating new reports, and many fresh additions to level up your dealership operations.
Service Management Dashboards & Pages.
Service
Dashboards
auto-registration
Scheduling a Loaner Vehicle.
Service
auto-registration
Service Loaners
Integrated Email Communications.
Service
CRM/Workplan
Accounting
Sales
Parts
auto-registration
Communications
Posting Tank.
Accounting
auto-registration
General Ledger
Employee Scheduling Managing & Reporting.
Accounting
Employee Management
Employee Scheduling
Managing employee scheduling and time off requests can be done directly through the v10 software. From handling rotating shifts to managing time off requests (and more) this comprehensive toll centralizes all your workforce needs for seamless and efficient management.
What's New for You - 10.18 Service
The 10.18 update will include new and existing functionality to service menu packages and digital inspections.
Sales Fundamentals Learning Path
Primarily geared for sales reps and managers to start mastering the basics of the v10 software.
4 Courses
Parts Fundamentals Learning Path
This course is designed for parts advisors and managers that want to get up to speed on day to day processes.
5 Courses
Accounting Fundamentals Learning Path
This course is designed for the accounting department to get up to speed on day to day processes.
5 Courses
BDC/Marketing Learning Path
Manage your dealership's marketing efforts and effectively communicate with your customers directly from the v10 software to ensure the most positive customer experience ever!
4 Courses
10.18 Financial Reporting Dashboards
Our core screen layouts have undergone an impressive redesign, with a focus on simplicity and clarity. The streamlined design enhances the ease of interpreting and navigating information, ensuring easy access to what you need.
What's New for You - 10.16 Sales CRM
The 10.16 update will include new functionality, such as the brand-spanking new Auto Execute function that will reduce workload and streamline your processes.
Fixed Ops Control File
Navigate through the entire Fixed Ops Control File with ease after completing this course.
Viewing & Managing SOPs
This course shows how to easily track the status of your special order parts and notify customers when their parts have arrived.
Service Fees.
Service
auto-registration
Maintenance
Technician Login.
Service
Dispatch
auto-registration
Auto Billing Terms & Functionality.
Accounting
Auto Billing
auto-registration
Reversing Parts Invoices.
Parts
auto-registration
Selling Parts
Scenario Templates.
Sales
auto-registration
Advanced Selling Tools
Sales App - Document Signing.
Sales
auto-registration
Mobile App
Setting Up Guides, Campaigns, and Mailers.
CRM/Workplan
auto-registration
What's New for You - 10.21 Parts
Learn about the 10.21 updates to Coupons and Discounts, including the Override Calculator and streamlined Discount and Coupon window.
What's New for You - 10.21 Service
Learn about the new and improved Dashboard Pages for Technician Performance and Service Total Sales in the 10.21 update.
What's New for You - 10.21 Sales
Learn about Quick Quoting, and Delivery Management in the 10.21 course to enhance customer service and sales efficiency.
v10 CRM Showcase Nov 2022 - Sales CRM
Discover the potential of your database through the various features of the CRM!
v10 Parts Showcase Feb 2023 - Effective Internal Communication Tools
Effective communication between Parts and Service is key. Come learn about the tools available within the software to help keep everyone informed and on task.
BDR Reporting.
Service
Accounting
Sales
Parts
auto-registration
Reporting and Analytics
Session 9 - Sales Analytics
Leads (Managers).
Sales
auto-registration
Sales Leads
Session 3 - Leads
Lead Maintenance.
Sales
auto-registration
Sales Leads
Deals
Session 3 - Leads
Fixed Ops Deposits - Ordering SOPs.
Parts
auto-registration
Session 2 - Parts Daily Processes
Fixed Ops Deposits
Auto Billing Maintenance.
Accounting
Auto Billing
auto-registration
Service Menu Packages.
Service
auto-registration
Advanced Service Orders
Session 4 - Automate Your Day
Fixed Ops Deposits - Accounting.
Accounting
Parts
auto-registration
Session 2 - Parts Daily Processes
Fixed Ops Deposits
BDC Performance Page.
Service
Dashboards
auto-registration
Session 3 - BDC to Bottom Line
Fixed Ops Deposits - Parts.
Parts
auto-registration
Session 2 - Parts Daily Processes
Fixed Ops Deposits
Purchase Orders
Learn how to create purchase orders by code, or part, and how to manage them. We have also included some control file and maintenance options for a better understanding of the entire feature.
Generating Statements.
Accounting
auto-registration
Accounts Receivable
It’s My Money and I Want It Now!
Scheduling an Appointment.
Service
Service Appointments
auto-registration
Deferred Services
Take this course to understand how to manage your deferred services.
Campaign Management.
Service
auto-registration
Fixed Ops Control File Parts Printing.
Parts
auto-registration
Control Files
Transportation Maintenance.
Service
auto-registration
Maintenance
v10 Accounting Showcase Nov 2022 - Accounts Payable
Time is money, so we’ve made the payables process flow more efficiently.
What's New for You - 10.16 Service
The 10.16 update will include new functionality, such as the recently adapted assignment process that will ensure work flows seamlessly between users and departments.
10.18 Service Dashboards
Discover the transformative power of simplicity and clarity in our newly redesigned v10 interface. This course introduces users to the sleek, modern layouts that define our core screens, crafted to enhance usability and streamline workflows. With a focus on intuitive navigation and effortless access to information, v10 empowers users to work smarter and faster.
Lead Analysis Dashboard
Transform your dealership's decision-making with our new Lead Analysis Dashboard. Get real-time insights on leads, appointments, and sales performance in customizable views, empowering you to drive profitability and optimize your team's efficiency.
Dealership Communications
Enroll in this course to see how your customers and internal staff can benefit from a plethora of communication tools available within the software.
Tire Storage
The Tire Storage Course is designed to equip automotive dealership staff with the knowledge and skills necessary to streamline tire storage processes, optimize space utilization, and enhance customer service.
PO Maintenance.
Accounting
Purchase Orders
auto-registration
Processing EFTs.
Accounting
auto-registration
Accounts Payable
v10 CRM Bootcamp - August 2024
Master the basics of v10 CRM with these bootcamp webinars! Whether you’re a beginner or just looking to enhance your knowledge, gain essential skills to maximize the benefits of your integrated CRM tools.
v10 Sales Showcase - 10.19 May 2024
Transform your sales approach with the Sales Velocity dashboard page!
v10 Parts Showcase - 10.19 May 2024
Use the power of v10 to harness the full potential of your core portfolio!
What's New for You - 10.20 Service
Explore the upgraded Web Appointments in the 10.20 Service to refine booking processes and provide real-time slot availability to customers.
What's New for You - 10.17 Service
The 10.17 update will include new functionality, such as advanced document management capabilities, the dormant opcode utility for pristine data integrity, and the power of stackable coupons.
What's New for You - 10.16 Service CRM
The 10.16 update will include new functionality, such as the brand-spanking new Auto Execute function that will reduce workload and streamline your processes.
v10 Service Showcase - 10.19 May 2024
Take your service operations to new heights!
Data Utilization in Sales - Recorded Webinar
Let us demonstrate how to reveal new sales opportunities by mining your current data in v10's CRM tool! This allows you to reconnect with your customers, create those long-lasting relationships and increase profitability.
10.18 Sales Dashboards
Discover the transformative power of simplicity and clarity in our newly redesigned v10 interface. This course introduces users to the sleek, modern layouts that define our core screens, crafted to enhance usability and streamline workflows. With a focus on intuitive navigation and effortless access to information, v10 empowers users to work smarter and faster.
v10 Accounting Showcase - 10.19 May 2024
Capably manage workloads with time-saving templates!
v10 Accounting Showcase Feb 2023 - Employee Scheduling
Employee Scheduling is v10's newest feature to help you effectively create and manage your employee's schedules.
10.18 Parts Dashboards
Discover the transformative power of simplicity and clarity in our newly redesigned v10 interface. This course introduces users to the sleek, modern layouts that define our core screens, crafted to enhance usability and streamline workflows. With a focus on intuitive navigation and effortless access to information, v10 empowers users to work smarter and faster.
10.18 Accounting Dashboards
Discover the transformative power of simplicity and clarity in our newly redesigned v10 interface. This course introduces users to the sleek, modern layouts that define our core screens, crafted to enhance usability and streamline workflows. With a focus on intuitive navigation and effortless access to information, v10 empowers users to work smarter and faster.
What's New for You - 10.21 Accounting
Discover the latest updates in accounting, including the enhanced Cash Control Dashboard Page, Stat Counts, and Financial Dashboard Page updates.
v10 Parts Showcase Nov 2022 - Parts Requests
Are you still using paper parts requests? Improve communications on work items with v10.
v10 CRM Showcase - 10.19 May 2024
Achieve peak productivity in Task Management!
10.18 CRM Dashboards
Discover the transformative power of simplicity and clarity in our newly redesigned v10 interface. This course introduces users to the sleek, modern layouts that define our core screens, crafted to enhance usability and streamline workflows. With a focus on intuitive navigation and effortless access to information, v10 empowers users to work smarter and faster.
What's New for You - 10.17 CRM
The 10.17 update will include strategies for elevating the customer experience – such as how to safeguard sensitive information, identify special requests, and better understand communication preferences.
Rate Codes.
Service
auto-registration
Maintenance
Warranty Admin Learning Path
These courses will help you become familiar with service processes in order to quickly submit warranty to your manufacturer.
3 Courses
Technician Learning Path
Technicians have the opportunity to master the software through these basic courses.
2 Courses
Service Appointment Coordinator Learning Path
Manage your shop and incoming appointments easily by mastering the essentials of Appointment Scheduling.
3 Courses
Due Bills
This is a tool between departments to request and track services owed to a customer that are included in the sale of a vehicle.
Dispatch/Shop Foreman
Master the techniques needed to effectively coordinate and supervise technicians, manage work requests, and ensure that all jobs are completed to the highest standards.
3 Courses
Online Express Pay
This course will show you how to successfully launch the Online Express Pay feature and start taking digital payments for sales, service, and parts!
Fixed Ops Control File Fixed Ops Warranty.
Service
Parts
auto-registration
Control Files
Service Labor Price Code Maintenance.
Service
auto-registration
Maintenance
Dispatch Job Manager.
Service
Dispatch
auto-registration
Tire Storage Management.
Service
auto-registration
Tire Storage
Auto Billing Course
Service Fundamentals Learning Path
Primarily geared for service advisors and service managers to start mastering the basics of the v10 software.
7 Courses
Delivery Management.
Sales
Dashboards
auto-registration
Session 7 - Delivery Management
Digital Service - Service App - Advisor Mode.
auto-registration
Digital Service Suite
AR Credit Policy.
Accounting
auto-registration
Accounts Receivable
Vehicle Make Ready
This course will teach you how to successfully communicate between departments when requesting services on an inventory unit.
Service Coupons.
Service
auto-registration
Advanced Service Orders
Vehicle Management for Accounting.
Accounting
Vehicle Management
auto-registration
Session 9 - Accounting Enhancements
Sales Security.
Sales
Users & Security
auto-registration
Employee Management
Session 6 - Users
Deal Posting Templates.
Accounting
auto-registration
General Ledger
Fixed Ops Deposits
Learn how Fixed Ops Deposits improve deposit management, streamline cash control, and simplify parts and service deposit processes, while understanding the link between deposits and contacts, utilizing cash control, and streamlining service deposit processes.
Service Order Timeline Page.
Service
Dashboards
auto-registration
Reporting and Analytics
Session 9 - Customer Commitment
Parts Reporting Parts Management.
Parts
auto-registration
Reporting and Analytics
Session 4 - Managing Obsolescence and Parts Aging
Session 8 - Workplan for Parts
Managing Parts Inventory
Learn how to add new parts into inventory along with some basic and advanced documentation on handling individual part numbers as well as performing either daily, weekly, monthly, or yearly inventory counts.
Parts Physical Inventory
Check out this Step-by-Step instructional video on how to perform your upcoming physical inventory.
Invoice Hub - A Customer's Perspective.
Accounting
auto-registration
Invoice Hub
It’s My Money and I Want It Now!
Session 4 - Invoice Hub
Delivery Conditions.
Sales
auto-registration
Deals
Session 7 - Delivery Management
Op Code Maintenance.
Service
auto-registration
Maintenance
Session 5 - Make Readys/Due Bills
Session 4 - Automate Your Day
Workplan Document Maintenance.
CRM/Workplan
auto-registration
Rebranding Your CRM for an Enhanced Customer Experience
Session 8 - Workplan for Parts
Querying the General Ledger.
Accounting
auto-registration
General Ledger
Session 9 - Accounting Enhancements
Accounting Security.
Accounting
Users & Security
auto-registration
Employee Management
Session 6 - Users
Session 7 - Self-Sufficient Strategies
Copying Permissions & Applying User Roles.
Accounting
Users & Security
auto-registration
Employee Management
Session 6 - Users
Fixed Ops Deposits - Service.
Service
Parts
auto-registration
Session 2 - Parts Daily Processes
Session 9 - Customer Commitment
Fixed Ops Deposits
Parts Requests.
Service
Parts
Dispatch
auto-registration
Parts Requests
Session 2 - Parts Daily Processes
Online Express Pay for Service.
Service
Accounting
auto-registration
Online Express Pay
Session 3 - Online Express Pay
Workplan Guide Maintenance.
CRM/Workplan
auto-registration
Rebranding Your CRM for an Enhanced Customer Experience
Session 2 - Workplan
Session 3 - Leads
Session 3 - BDC to Bottom Line
Session 9 - Customer Commitment
Session 8 - Workplan for Parts
Digital Service - Online Approvals.
auto-registration
Digital Service Suite
Session 5 - Make Readys/Due Bills
Session 7 - Driving Digital
Sales Control File Lead Defaults.
Sales
auto-registration
Control Files
Session 3 - Leads
Financial Reporting - Dashboard Pages.
Accounting
Dashboards
auto-registration
Reporting and Analytics
Financial Dashboards
Session 2 - Financial Dashboards
Session 1 - Enterprise/Advanced Analytics
Parts Reporting Parts Inventory.
Parts
auto-registration
Reporting and Analytics
Session 4 - Managing Obsolescence and Parts Aging
Session 5 - Return Management
Session 9 - Divisional Parts Management
Service Velocity Page.
Service
Dashboards
auto-registration
Session 2 - Tracking Trends
Advanced Parts Stats Features.
Parts
Inventory Management
auto-registration
Session 3 - Sources & Suppliers
Session 4 - Managing Obsolescence and Parts Aging
Financial Reporting Setups.
Accounting
auto-registration
Reporting and Analytics
Financial Dashboards
Session 2 - Financial Dashboards
Session 1 - Enterprise/Advanced Analytics
Leads (Sales Reps).
Sales
auto-registration
Sales Leads
Session 3 - Leads
Sales CRM Plug-Ins.
CRM/Workplan
Sales
auto-registration
Session 2 - Workplan
Session 3 - Leads
Session 9 - Customer Commitment
Posting to the General Ledger.
Accounting
auto-registration
General Ledger
Session 7 - Self-Sufficient Strategies
Navigating Accounting Dashboards.
Accounting
Dashboards
auto-registration
Session 5 - Notification Management
Session 1 - Enterprise/Advanced Analytics
Fixed Ops Deposits - Setups.
Service
Accounting
Parts
auto-registration
Session 2 - Parts Daily Processes
Session 9 - Customer Commitment
Fixed Ops Deposits
Navigating Service Dashboards.
Service
Dashboards
auto-registration
Session 2 - Tracking Trends
Session 3 - BDC to Bottom Line
Session 8 - Boosting Service
Session 9 - Customer Commitment
Session 5 - Notification Management
Session 1 - Enterprise/Advanced Analytics
Navigating the Workplan Dashboard.
CRM/Workplan
Dashboards
auto-registration
Session 2 - Workplan
Session 5 - Notification Management
Session 8 - Workplan for Parts
Digital Service - Web Appointments.
Service
auto-registration
Digital Service Suite
Session 6 - Going Viral
House Tech.
Service
Dispatch
Users & Security
auto-registration
Maintenance
Session 4 - Automate Your Day
Session 6 - Users
Workplan Document Formatting.
CRM/Workplan
auto-registration
It’s My Money and I Want It Now!
Rebranding Your CRM for an Enhanced Customer Experience
Session 2 - Workplan
Session 8 - Workplan for Parts
Online Express - Successfully Launching PBS Online Express Pay.
Accounting
auto-registration
Online Express Pay
Session 3 - Online Express Pay
Journal Codes Maintenance.
Accounting
auto-registration
Maintenance
Session 9 - Accounting Enhancements
Parts Price Codes.
Parts
auto-registration
Maintenance
Session 3 - Sources & Suppliers
Digital Service - Service Order Notifications.
auto-registration
Digital Service Suite
Session 7 - Driving Digital
Digital Service Suite (DSS)
You think you want a digital service process but are not sure what this would look like at your dealership? Let us help you create a process that can include online scheduling, digital write-up, online estimates, and more!
Parts Requests
This course reviews a recommended best practice for communicating parts requests electronically.
Add Work Requests.
Service
Parts
Dispatch
auto-registration
Add Work Requests
Session 4 - Automate Your Day
Physical Inventory & Bin Counts.
Parts
Inventory Management
auto-registration
Manual Cheques.
Accounting
auto-registration
Accounts Payable
Status Types.
Sales
auto-registration
Maintenance
Cash Control Maintenance.
auto-registration
Cash Control
Maintenance
Enter AR Transaction.
Accounting
auto-registration
Accounts Receivable
Advanced Matrix.
Parts
auto-registration
Maintenance
Schedule Clean & Reconcile Controls.
Accounting
auto-registration
General Ledger
Parts Reporting Parts Sales.
Parts
auto-registration
Reporting and Analytics
Service Reporting Sales.
Service
auto-registration
Reporting and Analytics
Querying Vendors.
Accounting
auto-registration
Accounts Payable
Sales Activity Traffic Log.
Sales
auto-registration
Sales Leads
Deals
Merging Contacts.
Accounting
Contact Management
auto-registration
Digital Service - Service App - Tech Mode.
auto-registration
Digital Service Suite
Vehicle Inspections
Create electronic inspections directly in the PBS software which can be used as an upsell tool and easily accessed at any time.
Automatic Deployment of Forms.
Sales
auto-registration
Maintenance
What's New for You - 10.20 CRM
Discover the power of User Groups in dealership communications and seamlessly integrate them with appointments, reminders, and emails in the 10.20 CRM update.
Loaners
This course will navigate you through scheduling and managing your loaners.
Submitting a Parts Order.
Parts
auto-registration
Orders & Receipts
Sales Management Dashboards & Pages.
Sales
Dashboards
auto-registration
Parts Management Dashboards & Pages.
Parts
Dashboards
auto-registration
Fixed Ops Control File Fixed Ops Accounting.
Service
Parts
auto-registration
Cash Control
Auto Billing 101.
Accounting
Auto Billing
auto-registration
GL Reporting.
Accounting
auto-registration
General Ledger
Reporting and Analytics
Shop Load Setups.
Service
Service Appointments
auto-registration
Maintenance
Fixed Ops Control File Parts Inventory.
Service
Parts
auto-registration
Control Files
Purchase Orders for Accounting
Learn how to create purchase orders by code, or part, and how to manage them through accounts payable. We have also included some control file and maintenance options for a better understanding of the entire feature
Menu Selling.
Sales
auto-registration
Advanced Selling Tools
Session 6 - Quoting
AP Reporting.
Accounting
auto-registration
Accounts Payable
Reporting and Analytics
Watch List.
Service
Accounting
Sales
Parts
auto-registration
Communications
Vehicle Wishlist
Enroll in this course to learn how users can add, track and report on vehicles that customers have added to their wishlist.
Protection Maintenance.
Sales
auto-registration
Maintenance
Session 6 - Quoting
Vehicle Management for Fixed Ops.
Service
Parts
Vehicle Management
auto-registration
Close Till.
Accounting
auto-registration
Cash Control
Service Document Management.
Service
auto-registration
Maintenance
Cyber Security Awareness Course
Cyber attacks can impact all businesses. Protect your company's data with practical tips on cybersecurity, including strong passwords, avoiding phishing scams, software updates, and device security.
Cyber Security
Cyber Security Panel
Fixed Ops Control File Parts Ordering.
Service
Parts
auto-registration
Control Files
Positive Pay.
Accounting
auto-registration
General Ledger
Maintenance
Entering AP Transactions for a PO.
Accounting
Purchase Orders
auto-registration
Accounts Payable
Accounting Management Dashboards & Pages.
Accounting
Dashboards
auto-registration
Viewing & Managing SOPs.
Parts
auto-registration
Special Order Parts
Contact Management for Fixed Ops.
Service
Parts
Contact Management
auto-registration
It’s My Money and I Want It Now!
What's New for You - 10.22 BDR
The updated Business Development Reports (BDR) tool features a modern design, improved usability, and enhanced functionality in 10.22. Whether you’ve been using BDR regularly or just want to learn more, this video will cover the basics of setups and functionality.
Creating Templates.
Accounting
auto-registration
General Ledger
Session 9 - Accounting Enhancements
Invoice Hub - Website & Customer Setups.
Accounting
auto-registration
Invoice Hub
Session 4 - Invoice Hub
Lead Analysis Page.
auto-registration
Reporting and Analytics
The More You Know
Coaching Process
Session 3 - Leads
Executing and Managing Tasks.
CRM/Workplan
auto-registration
Rebranding Your CRM for an Enhanced Customer Experience
Session 2 - Workplan
Session 3 - BDC to Bottom Line
Session 8 - Workplan for Parts
Chart of Accounts Maintenance.
Accounting
auto-registration
Maintenance
Session 2 - Financial Dashboards
Session 7 - Self-Sufficient Strategies
What's New for You - 10.22 Sales
Learn to make data-driven business decisions with the new Vehicle Reconditioning dashboard and optimize performance for maximum profits.
Sales Workplan
The Sales Plugins will assist dealerships to follow up with new leads, term expiry notifications, status-specific deal guides, internal mining for leads, canceled deal follow-ups, and everything in between.
Invoice Hub
Learn how to setup Invoice Hub within v10 and start generating invoice hub statements. We have also provided information on the customer perspective as well as dealership website support.
PO Control File.
Accounting
Purchase Orders
auto-registration
Control Files
Deferred Services.
Service
auto-registration
Deferred/Declined Services
Sales Dashboards - Recorded Webinar
Are you getting the most out of your dashboards? In this session, we will illustrate how to customize your dashboard to view your dynamic statistics to suit your department needs.
3rd Party Billing.
Service
auto-registration
Advanced Service Orders
Parts Coupons.
Parts
auto-registration
Maintenance
Selling Parts
How to Processing Payment with Integrated Payment Processing.
Accounting
auto-registration
Integrated Payment Processing
Time Clock - Clocking In and Out.
Accounting
auto-registration
Employee Management
Custom Forms.
Sales
auto-registration
Advanced Selling Tools
What's New for You - 10.20 Sales
Learn to manage sales appointment notifications effectively and stay organized for providing excellent customer service in the 10.20 update.
What's New for You - 10.19 Service
Leverage the newest Service features to maximize your dealership's performance with AWR Analytics and Service Order Timeline Dashboards.
Finalizing a Deal.
Sales
auto-registration
Deals
Searching for a Vehicle.
Sales
Vehicle Management
auto-registration
Automatic Posting.
Accounting
auto-registration
General Ledger
Custom Status.
Service
auto-registration
Communications
Sales Control File Introduction.
Sales
auto-registration
Control Files
Cashiering a Service Order.
Service
auto-registration
Service Orders
Add Work Requests
Keep your technicians in the shop by electronically communicating any additional tech recommendations through AWR.
Contact Management for Sales.
Sales
Contact Management
auto-registration
It’s My Money and I Want It Now!
Enhanced Maintenance Guide (EMG).
Service
Advanced Service Orders
EMG - Mindful Maintenance
What's New for You - 10.18 Sales
The 10.18 update will focus on populating model-specific vehicle accessories with the utmost precision in v10.
What's New for You - 10.19 Sales & CRM
Pump up your sales with Wishlist Enhancements and Unassigned Lead Management. Version 10.19 is equipped with increased flexibility for managing your Wishlist requests and broadens your hunting grounds with self-assigned leads. Are you ready to shift your sales into high gear?
v10 Service Showcase Feb 2023 - Inspection Analytics
Use Inspection Analytics, to make informed decisions on how to increase performance, productivity, and profitability.
Cash Control Reports.
Accounting
auto-registration
Cash Control
What's New for You - 10.20 Accounting
Explore the revolutionary update in Query Accounts, enhanced Cash Control, and streamlined model number adjustments in version 10.20.
What's New for You - 10.20 Parts
Explore custom parts reports and gain insights on analytics with the 10.20 release notes.
Taking Parts & Service Payments through Cash Control.
Service
Accounting
Parts
auto-registration
Cash Control
What's New for You - 10.19 Accounting
Elevate your financial operations with v10. Updates to Online Express Pay will give you greater control over customer interactions along with simplified tracking for effective payment management.
Applying Templates to Deal Deposits.
Accounting
Sales
auto-registration
Cash Control
Audit Log Report.
Service
Accounting
Sales
Parts
auto-registration
Employee Management
Credit on Account.
Accounting
auto-registration
Cash Control
It’s My Money and I Want It Now!
Tire Storage Maintenance.
Service
auto-registration
Tire Storage
Service Estimates.
Service
auto-registration
Service Estimates
Time Clock
Learn to streamline the process of employees clocking in and out efficiently, and then ensure employees are held accountable for their hours.
Query Customers.
Accounting
auto-registration
Accounts Receivable
It’s My Money and I Want It Now!
Fiscal Years Maintenance.
Accounting
auto-registration
Maintenance
Creating and Building a Deal.
Sales
auto-registration
Deals
What's New for You - 10.18 CRM
The 10.18 update will include extreme flexibility when assigning roles and departments to diverse tasks, and the all new Sales Appointment Plug Ins.
Creating Purchase Orders.
Service
Accounting
Sales
Parts
Purchase Orders
auto-registration
What's New for You - 10.22 Parts
Parts validation and shipping just got a whole lot easier with the ‘Auto Validate or Ship’ option. Spend less time on service upsells while earning more through improved efficiency.
Fixed Ops Tax Structures.
Service
auto-registration
Maintenance
Accounting Control File Introduction.
Accounting
auto-registration
Control Files
Fixed Ops Control File Fixed Ops Service.
Service
Parts
auto-registration
Control Files
Parts Kits.
Parts
auto-registration
Maintenance
Tracking SOPs
Enroll into this course to learn how to order, transfer, and cancel special order parts as well as utilizing the different tools PBS has to offer when it comes to managing your SOPs.
Arriving Vehicles.
Sales
Vehicle Management
auto-registration
Custom DOC Setups.
Accounting
auto-registration
Reporting and Analytics
Parts Allocation Templates.
Parts
auto-registration
Maintenance
Selling Parts
Time Clock Management.
Accounting
auto-registration
Employee Management
v10 Service Showcase Nov 2022 - Add Work Requests (AWR)
Boost your fixed ops productivity while increasing your profit per customer.
Service Reporting Management.
Service
auto-registration
Reporting and Analytics
Closing a Service Order.
Service
auto-registration
Service Orders
Appointment Scheduler.
Service
Service Appointments
auto-registration
Accounting Control File Financial Statement.
Accounting
auto-registration
Control Files
What's New for You - 10.16 Accounting
The 10.16 update will include new functionality, such as the Employee scheduler that will boost efficiency in how you manage and onboard your staff.
Fixed Ops Control File Fixed Ops Appointments.
Service
Parts
auto-registration
Control Files
Cheque Run and Void Cheque.
Accounting
auto-registration
Accounts Payable
Fixed Ops Control File Fixed Ops Tire Storage.
Service
Parts
auto-registration
Control Files
Receipting Parts.
Parts
auto-registration
Orders & Receipts
Billing Codes.
Parts
auto-registration
Parts Reporting Orders & Receipts.
Parts
auto-registration
Reporting and Analytics
What's New for You - 10.22 CRM
Maximize the impact of your communications with our brand-new Manual Fields option that will effortlessly elevate customer interactions. Imagine personalized professional messaging without the extra work!
Parts Quick Receipt.
Parts
auto-registration
Orders & Receipts
Sales Commissions.
Sales
auto-registration
Maintenance
Deals
Fixed Ops Control File Parts Receipting.
Service
Parts
auto-registration
Control Files
What's New for You - 10.18 Accounting
The 10.18 update will include interactive and efficient ways to run schedules, and increased efficiencies in importing bank transactions.
AR Reporting.
Accounting
auto-registration
Accounts Receivable
Reporting and Analytics
What's New for You - 10.17 Accounting
The 10.17 update will include improved visuals to aptly interpret information, additional customization options, and effective NEW automated features!
Accounting CRM Plug-Ins.
CRM/Workplan
Accounting
auto-registration
Reconcile Open Credits.
Accounting
auto-registration
Accounts Receivable
Complete Document Management (CDM).
auto-registration
Complete Document Management
Deal Tax Structure Maintenance.
Sales
auto-registration
Maintenance
Contact Defaults.
Service
Accounting
Sales
Parts
Contact Management
auto-registration
Fixed Ops Control File Fixed Ops Parts Sales.
Service
Parts
auto-registration
Control Files
Creating Auto Billing Contracts.
Accounting
Auto Billing
auto-registration
What's New for You - 10.21 Tire Storage
Learn about the new features in version 10.21 for tire storage, including improved visibility, targeted promotions, and tire ownership management.
Auto Billing Reports.
Accounting
Auto Billing
auto-registration
Reporting and Analytics
Service Menu Packages
Learn how to create menu packages and combine both labor and parts for consistent pricing and estimation of maintenance services.
Taking Miscellaneous Payments.
Accounting
auto-registration
Cash Control
Accounting Control File General Ledger.
Accounting
auto-registration
Control Files
Balancing and Posting a Till.
Accounting
auto-registration
Cash Control
Customer Care.
Service
Accounting
Sales
Parts
auto-registration
Communications
Service Reporting Payroll.
Service
auto-registration
Reporting and Analytics
Employee Scheduling Maintenance.
Accounting
Employee Management
Auto Billing Contract Statuses.
Accounting
Auto Billing
auto-registration
What's New for You - 10.22 Service
Discover new features in the 10.22 Service update that streamline non-billable jobs and simplify parts validation and shipping for improved efficiency.
Taking Deal Deposits.
Accounting
Sales
auto-registration
Cash Control
Applying Service Charges.
Accounting
auto-registration
Accounts Receivable
Taking Payments with Default Cash Control.
Service
Accounting
Parts
auto-registration
Cash Control
External Data Import Templates.
Accounting
auto-registration
General Ledger
Service Allocation Templates.
Service
auto-registration
Maintenance
Service Orders
Sales Control File Deal Due Bills.
Sales
auto-registration
Control Files
Fee Maintenance.
Sales
auto-registration
Maintenance
Visual Shop Load.
Service
Service Appointments
auto-registration
Fixed Ops Control File Introduction.
Service
Parts
auto-registration
Control Files
Sales Velocity Page.
Sales
Dashboards
auto-registration
Session 9 - Sales Analytics
Accounting Control File Time Clock.
Accounting
auto-registration
Control Files
Managing Loaner Vehicles.
Service
auto-registration
Service Loaners
Parts Workplan
Fixed ops has always focused on appointment reminders and service order follow-ups, and while PBS can easily accomplish that, there are a lot of other things that we can do to ensure that your customers receive the full spectrum of excellent service they deserve. Whether they’re new to the department, waiting for special order parts, looking to confirm appointments, or anything else, PBS has surely got you covered.
Hunter Integration
auto-registration
3rd Party
Financial Analytics
PBS unique Financial Analytic Pages allow dealers to tailor their financial reporting to meet specific needs, ultimately enhancing the accuracy and efficiency of financial data management. The user-friendly pages enable real-time data access from the General Ledger, facilitating performance comparisons across multiple locations and enhancing decision-making processes.
Enter AP Transaction.
Accounting
auto-registration
Accounts Payable
Sales Management Learning Path
Learn to manage your department through courses such as reporting, maintenance setups, and control files just to name a few.
9 Courses
What's New for You - 10.16 Sales
The 10.16 update will include new functionality, such as how deal deposits are taken in v10.
What's New for You - 10.17 Sales
The 10.17 update will include expanded Make Ready functionality, enhanced reporting capabilities, and improved dashboard performance.
Fixed Ops Control File Fixed Ops Dispatch.
Service
Parts
auto-registration
Control Files
Fixed Ops Control File Fixed Ops Service Printing.
Service
Parts
auto-registration
Control Files
Multi-Factor Authentication (MFA).
Service
Accounting
Sales
Parts
Users & Security
Sales Control File Vehicle Defaults.
Sales
auto-registration
Control Files
Processing Deals into Accounting.
Accounting
auto-registration
General Ledger
Finance Manager Learning Path
Designed specifically for Business/Finance Managers, learn how the PBS software can help you to sell faster and more efficiently by quickly customizing deals, the ease of taking deal deposits, and printing forms finalizing deals.
7 Courses
Inventory Manager Learning Path
Effectively manage your vehicle inventory by easily communicating with other departments to ensure recently arrived vehicles are ready for the lot as well as keeping track of which cars are sold, pending delivery, transferred to another dealer, and so on.
4 Courses
v10 Sales Showcase Nov 2022 - Vehicle Wishlist
Manage the customer experience and improve reaction times!
Shipping & Receiving Learning Path
The goal of this course is to teach the user about ordering, receipting, returning and tracking parts.
3 Courses
Accounting Management Learning Path
Learn to manage your department through courses such as reporting, maintenance setups, and control files just to name a few.
9 Courses
Ordering, Transferring & Cancelling an SOP.
Parts
auto-registration
Special Order Parts
Tire Storage Process.
Service
auto-registration
Tire Storage
Posting Deals to Accounting.
Accounting
auto-registration
General Ledger
Cashier Learning Path
Learn how to quickly process customer payments for service orders, parts invoices, deal deposits, AR statements.
3 Courses
Service Management Learning Path
Learn to manage your department through courses such as reporting, maintenance setups, and control files just to name a few.
7 Courses
Accounting Workplan
Utilize our accounting plugin to ease the pain of chasing down overdue receivables customers for your accounting team.
Workplan Block Maintenance.
CRM/Workplan
auto-registration
Rebranding Your CRM for an Enhanced Customer Experience
Session 8 - Workplan for Parts
Technician Performance Page.
Service
Dashboards
auto-registration
Reporting and Analytics
Session 2 - Tracking Trends
Creating a Parts Invoice.
Parts
auto-registration
Selling Parts
Session 2 - Parts Daily Processes
Navigating Parts Dashboards.
Parts
Dashboards
auto-registration
Session 5 - Notification Management
Session 1 - Enterprise/Advanced Analytics
Additional CRM Plug-Ins.
CRM/Workplan
auto-registration
Session 2 - Workplan
Session 9 - Customer Commitment
Session 8 - Workplan for Parts
Online Express Pay for Sales.
Accounting
Sales
auto-registration
Online Express Pay
Session 3 - Online Express Pay
Posting the Inventory Value of a Vehicle.
Accounting
Vehicle Management
auto-registration
General Ledger
Session 9 - Accounting Enhancements
Submitting a Parts Return.
Parts
auto-registration
Orders & Receipts
Session 5 - Return Management
Adding Parts to a Service Order.
Service
Parts
auto-registration
Session 2 - Parts Daily Processes
Reconditioning.
Sales
auto-registration
Session 4 - Vehicle Management
Bank Management.
Accounting
auto-registration
Maintenance
Session 7 - Self-Sufficient Strategies
Shop Maintenance.
Service
auto-registration
Maintenance
Session 6 - Going Viral
Session 7 - Driving Digital
Handling Parts Requests
Parts Requests are a part of everyday life in the Dealership. Learn how to handle these part requests with ease by taking this course.
Fixed Ops Security.
Service
Parts
Users & Security
auto-registration
Employee Management
Session 6 - Users
Labor Matrix.
Service
auto-registration
Maintenance
Due Bills.
Sales
auto-registration
Due Bills
Session 5 - Make Readys/Due Bills
Sales Appointments.
Sales
auto-registration
Session 7 - Delivery Management
Parts Management Learning Path
Learn to manage your department through courses such as reporting, maintenance setups, and control files just to name a few.
7 Courses
Managing Contracts in Transit.
Accounting
Dashboards
auto-registration
Session 9 - Accounting Enhancements
Service Workplan
Fixed ops has always focused on appointment reminders and service order follow-ups, and while PBS can easily accomplish that, there are a lot of other things that we can do to ensure that your customers receive the full spectrum of excellent service they deserve. Whether they’re new to the department, waiting for special order parts, looking to confirm appointments, or anything else, PBS has surely got you covered.
Workplan Campaign Maintenance.
CRM/Workplan
auto-registration
Rebranding Your CRM for an Enhanced Customer Experience
Session 2 - Workplan
Session 3 - BDC to Bottom Line
Session 8 - Workplan for Parts
v10 Sales Showcase Feb 2023 - Make Ready's
Join us as we highlight the newest improvements to v10's Make Ready feature!
Creating a Service Order.
Service
auto-registration
Service Orders
3rd Party Billing
Working with a 3rd party for payment? This course shows how to divide charges between a customer and a third party, such as a fleet owner or insurance company.
Menu Selling
Read through this course to see how menu packages can be completely customizable and easy to use for your dealership.
Window Stickers
In this course, we will show you how to set up, design, and manage Window Stickers.
Custom Forms
Take this course to create custom forms where the dealership has full control over the design and functionality of them.
PBS Sales App
Learn about how the PBS Connect Document Signing app will allow dealerships to collect electronic signatures.
Integrated Payment Processing
This course provides information on the installation, cash control setups, processing payments, as well as FAQs and troubleshooting.
Contact & Vehicle Management for Sales
Manage your customers and their vehicles effectively through these courses.
Navigating Sales Dashboards
Learn how dashboards can be utilized for sales reps and sales managers.
Ordering, Receipting, and Returning Parts
Learn how to order, receipt and return parts by enrolling in this course.
Navigating Parts Dashboards
Learn how dashboards can be utilized for parts advisors and parts managers.
Accounting Maintenance
Read through some basic maintenance items such as Chart of Accounts, Bank Management, Clear Schedule, Positive Pay, Fiscal Years and Journal Codes.
Audit Log Report
The Audit Log Report allows either the department manager or a master user to find out what changes were made within the software during a specific date range.
Accounting Dashboards for Managers
Learn how dashboards can be created and utilized to accounting's advantage when it comes to having real time data at your fingertips.
Creating New Users - All Departments
This course will guide you through creating new users, copying and pasting permissions, applying user roles, implementing a security policy, as well as a detailed breakdown of each security permission that can be given to a user for each department.
Accounting Control File
Navigate through the entire Accounting Control File with ease after completing this course.
Accounting Reporting
Get a detailed look at your accounts payable and general ledger reporting through this course.
Creating Accounting Users
This course will break down the accounting permissions, the security policy as well as show how you can easily copy and paste permissions from one user to the next to speed up the process.
Customer Follow Up
Effective communication and following up with customers is an important step in the sales process. This course will lead you through the basics of tracking sales flow, texting, emailing, and utilizing Workplan.
Turning Leads into Quotes
This course takes you through how to manage your incoming leads and quickly turn those leads into quotes.
Technician Login
The Tech Login screen provides technicians with access to clock in, view and punch onto their jobs, and run password protected time and payroll reports.
Technician Advanced Features
Learn how to create electronic parts requests, upsells, and handle electronic inspections.
Service Appointments
Through these courses learn how to create, edit, and transfer appointments. Shop Load setups have been provided as well to help you monitor the appointments as to not overbook the shop.
Service Estimates
This course will show you how to create an estimate then transfer the estimate to another work item.
Dispatch
From the tech login process to dispatching jobs this course has it all. Learn how the tech can create upsells, parts requests, or use electronic vehicle inspections.
Navigating Service Dashboards
Learn how dashboards can be utilized for technicians, service advisors, and service managers.
Contact & Vehicle Management for Fixed Ops
Manage your customers and their vehicles effectively through these courses.
Service Orders
Learn the service order process, including creation, closing, and cashiering, with additional courses on using Cash Control for payments.
Fixed Ops Control File Settings for Service
The Fixed Ops Control file gives you the ability to determine how certain features of the v10 service models function to best fit your processes.
Service Maintenance
Read through some basic maintenance items such as Op Codes, Document Management, Service Fees, Service Coupons, and Shop Load Setups.
Service Reporting
Confidently navigate through the different payroll, management, and sales reports after reviewing this course.
Service Dashboards for Managers
Learn how dashboards can be created and utilized for technicians, service advisors, and service managers.
Creating Fixed Ops Users
This course will break down the fixed ops permissions, the security policy as well as show how you can easily copy and paste permissions from one user to the next to speed up the process.
Fixed Ops Control File Settings for Parts
The Fixed Ops Control file gives you the ability to determine how certain features of the v10 parts models function to best fit your processes.
Parts Dashboards for Managers
Learn how dashboards can be created and utilized for parts advisors and parts managers.
Parts Maintenance
Read through some basic maintenance items such as Parts Coupons, Parts Kits, and the Advanced Matrix.
Parts Reporting
Confidently navigate through the different sales, management, inventory, ordering and receipting reports after reviewing this course.
The Complete CRM for Your Dealership!
This course is designed for BDC departments that need to know how Workplan can be incorporated into processes for each department.
Turning Leads and Quotes into Finalized Deals
This course takes you through lead management, quoting, building, and finalizing deals. We have also provided information on the ability to take deposits through either the deal or cash control.
Sales Control File
Navigate through the entire Sales Control File with ease after completing this course.
Sales Dashboards for Managers
Learn how dashboards can be created and utilized for sales reps and sales managers.
Sales Maintenance
Read through some basic maintenance items such as Fees, Forms, Scenario Templates, and Status Types.
Sales Reporting
Confidently navigate through the sales reports after reviewing this course.
Creating Sales Users
This course will break down the sales permissions, the security policy as well as show how you can easily copy and paste permissions from one user to the next to speed up the process.
Quoting Parts
This course shows you multiple ways to quote parts quickly and efficiently.
Selling Parts
Learn how easy billing out parts can be through either parts invoices or service orders. We have also provided additional courses on how to use Cash Control to take your payments.
Navigating Accounting Dashboards
Learn how dashboards can be utilized to accounting's advantage when it comes to having real time data at your fingertips.
Cash Control
The Cash Control module is responsible for collecting and receipting monies for good and services provided by the dealership.
Accounts Payable
Learn all about the AP process which includes cheque runs, processing EFTs, and then finally reporting.
Accounts Receivable
Easily manage your account receivables by learning how to enter AR transactions, query customers, reconcile open credits, and generating statements.
General Ledger & Templates
This course is designed to walk you through the GL process including the ability to use templates, automatic posting, and then finally reporting.
Contact & Vehicle Management for Accounting
Manage your customers and their vehicles effectively through these courses.
Contact & Vehicle Management for Sales
Manage your customers and their vehicles effectively through these courses.
Navigating Sales Dashboards
Learn how dashboards can be utilized for sales reps and sales managers.
Vehicle Wishlist
Enroll in this course to learn how users can add, track and report on vehicles that customers have added to their wishlist.
Vehicle Make Ready
This course will teach you how to successfully communicate between departments when requesting services on an inventory unit.
Tracking SOPs
Enroll into this course to learn how to order, transfer, and cancel special order parts as well as utilizing the different tools PBS has to offer when it comes to managing your SOPs.
Ordering, Receipting, and Returning Parts
Learn how to order, receipt and return parts by enrolling in this course.
Navigating Parts Dashboards
Learn how dashboards can be utilized for parts advisors and parts managers.
Accounting Workplan
Utilize our accounting plugin to ease the pain of chasing down overdue receivables customers for your accounting team.
Accounting Maintenance
Read through some basic maintenance items such as Chart of Accounts, Bank Management, Clear Schedule, Positive Pay, Fiscal Years and Journal Codes.
Audit Log Report
The Audit Log Report allows either the department manager or a master user to find out what changes were made within the software during a specific date range.
Accounting Dashboards for Managers
Learn how dashboards can be created and utilized to accounting's advantage when it comes to having real time data at your fingertips.
Creating New Users - All Departments
This course will guide you through creating new users, copying and pasting permissions, applying user roles, implementing a security policy, as well as a detailed breakdown of each security permission that can be given to a user for each department.
Purchase Orders
Learn how to create purchase orders by code, or part, and how to manage them. We have also included some control file and maintenance options for a better understanding of the entire feature.
Accounting Control File
Navigate through the entire Accounting Control File with ease after completing this course.
Accounting Reporting
Get a detailed look at your accounts payable and general ledger reporting through this course.
Creating Accounting Users
This course will break down the accounting permissions, the security policy as well as show how you can easily copy and paste permissions from one user to the next to speed up the process.
Customer Follow Up
Effective communication and following up with customers is an important step in the sales process. This course will lead you through the basics of tracking sales flow, texting, emailing, and utilizing Workplan.
Navigating Sales Dashboards
Learn how dashboards can be utilized for sales reps and sales managers.
Turning Leads into Quotes
This course takes you through how to manage your incoming leads and quickly turn those leads into quotes.
Contact & Vehicle Management for Sales
Manage your customers and their vehicles effectively through these courses.
Technician Login
The Tech Login screen provides technicians with access to clock in, view and punch onto their jobs, and run password protected time and payroll reports.
Technician Advanced Features
Learn how to create electronic parts requests, upsells, and handle electronic inspections.
Service Appointments
Through these courses learn how to create, edit, and transfer appointments. Shop Load setups have been provided as well to help you monitor the appointments as to not overbook the shop.
Purchase Orders
Learn how to create purchase orders by code, or part, and how to manage them. We have also included some control file and maintenance options for a better understanding of the entire feature.
Service Estimates
This course will show you how to create an estimate then transfer the estimate to another work item.
Dispatch
From the tech login process to dispatching jobs this course has it all. Learn how the tech can create upsells, parts requests, or use electronic vehicle inspections.
Navigating Service Dashboards
Learn how dashboards can be utilized for technicians, service advisors, and service managers.
Contact & Vehicle Management for Fixed Ops
Manage your customers and their vehicles effectively through these courses.
Service Orders
Learn the service order process, including creation, closing, and cashiering, with additional courses on using Cash Control for payments.
Fixed Ops Control File Settings for Service
The Fixed Ops Control file gives you the ability to determine how certain features of the v10 service models function to best fit your processes.
Service Maintenance
Read through some basic maintenance items such as Op Codes, Document Management, Service Fees, Service Coupons, and Shop Load Setups.
Service Reporting
Confidently navigate through the different payroll, management, and sales reports after reviewing this course.
Service Dashboards for Managers
Learn how dashboards can be created and utilized for technicians, service advisors, and service managers.
Audit Log Report
The Audit Log Report allows either the department manager or a master user to find out what changes were made within the software during a specific date range.
Creating Fixed Ops Users
This course will break down the fixed ops permissions, the security policy as well as show how you can easily copy and paste permissions from one user to the next to speed up the process.
Service Workplan
Fixed ops has always focused on appointment reminders and service order follow-ups, and while PBS can easily accomplish that, there are a lot of other things that we can do to ensure that your customers receive the full spectrum of excellent service they deserve. Whether they’re new to the department, waiting for special order parts, looking to confirm appointments, or anything else, PBS has surely got you covered.
Fixed Ops Control File Settings for Parts
The Fixed Ops Control file gives you the ability to determine how certain features of the v10 parts models function to best fit your processes.
Parts Dashboards for Managers
Learn how dashboards can be created and utilized for parts advisors and parts managers.
Creating Fixed Ops Users
This course will break down the fixed ops permissions, the security policy as well as show how you can easily copy and paste permissions from one user to the next to speed up the process.
Audit Log Report
The Audit Log Report allows either the department manager or a master user to find out what changes were made within the software during a specific date range.
Parts Maintenance
Read through some basic maintenance items such as Parts Coupons, Parts Kits, and the Advanced Matrix.
Parts Reporting
Confidently navigate through the different sales, management, inventory, ordering and receipting reports after reviewing this course.
Parts Workplan
Fixed ops has always focused on appointment reminders and service order follow-ups, and while PBS can easily accomplish that, there are a lot of other things that we can do to ensure that your customers receive the full spectrum of excellent service they deserve. Whether they’re new to the department, waiting for special order parts, looking to confirm appointments, or anything else, PBS has surely got you covered.
Navigating Sales Dashboards
Learn how dashboards can be utilized for sales reps and sales managers.
The Complete CRM for Your Dealership!
This course is designed for BDC departments that need to know how Workplan can be incorporated into processes for each department.
Integrated Email Communications.
Service
CRM/Workplan
Accounting
Sales
Parts
auto-registration
Communications
Text Communications.
Service
CRM/Workplan
Accounting
Sales
Parts
auto-registration
Communications
Session 2 - Workplan
Contact & Vehicle Management for Sales
Manage your customers and their vehicles effectively through these courses.
Turning Leads and Quotes into Finalized Deals
This course takes you through lead management, quoting, building, and finalizing deals. We have also provided information on the ability to take deposits through either the deal or cash control.
Sales Workplan
The Sales Plugins will assist dealerships to follow up with new leads, term expiry notifications, status-specific deal guides, internal mining for leads, canceled deal follow-ups, and everything in between.
Sales Control File
Navigate through the entire Sales Control File with ease after completing this course.
Sales Dashboards for Managers
Learn how dashboards can be created and utilized for sales reps and sales managers.
Sales Maintenance
Read through some basic maintenance items such as Fees, Forms, Scenario Templates, and Status Types.
Sales Reporting
Confidently navigate through the sales reports after reviewing this course.
Sales Workplan
The Sales Plugins will assist dealerships to follow up with new leads, term expiry notifications, status-specific deal guides, internal mining for leads, canceled deal follow-ups, and everything in between.
Creating Sales Users
This course will break down the sales permissions, the security policy as well as show how you can easily copy and paste permissions from one user to the next to speed up the process.
Sales Maintenance
Read through some basic maintenance items such as Fees, Forms, Scenario Templates, and Status Types.
Sales Dashboards for Managers
Learn how dashboards can be created and utilized for sales reps and sales managers.
Sales Reporting
Confidently navigate through the sales reports after reviewing this course.
Sales Control File
Navigate through the entire Sales Control File with ease after completing this course.
Turning Leads and Quotes into Finalized Deals
This course takes you through lead management, quoting, building, and finalizing deals. We have also provided information on the ability to take deposits through either the deal or cash control.
Purchase Orders
Learn how to create purchase orders by code, or part, and how to manage them. We have also included some control file and maintenance options for a better understanding of the entire feature.
Audit Log Report
The Audit Log Report allows either the department manager or a master user to find out what changes were made within the software during a specific date range.
Navigating Parts Dashboards
Learn how dashboards can be utilized for parts advisors and parts managers.
Contact & Vehicle Management for Fixed Ops
Manage your customers and their vehicles effectively through these courses.
Quoting Parts
This course shows you multiple ways to quote parts quickly and efficiently.
Selling Parts
Learn how easy billing out parts can be through either parts invoices or service orders. We have also provided additional courses on how to use Cash Control to take your payments.
Purchase Orders
Learn how to create purchase orders by code, or part, and how to manage them. We have also included some control file and maintenance options for a better understanding of the entire feature.
Navigating Accounting Dashboards
Learn how dashboards can be utilized to accounting's advantage when it comes to having real time data at your fingertips.
Contact Management for Accounting.
Accounting
Contact Management
auto-registration
It’s My Money and I Want It Now!
Session 5 - Notification Management
Session 9 - Accounting Enhancements
Cash Control
The Cash Control module is responsible for collecting and receipting monies for good and services provided by the dealership.
Accounts Payable
Learn all about the AP process which includes cheque runs, processing EFTs, and then finally reporting.
Accounts Receivable
Easily manage your account receivables by learning how to enter AR transactions, query customers, reconcile open credits, and generating statements.
General Ledger & Templates
This course is designed to walk you through the GL process including the ability to use templates, automatic posting, and then finally reporting.
Navigating Accounting Dashboards
Learn how dashboards can be utilized to accounting's advantage when it comes to having real time data at your fingertips.
Contact & Vehicle Management for Accounting
Manage your customers and their vehicles effectively through these courses.
Navigating Service Dashboards
Learn how dashboards can be utilized for technicians, service advisors, and service managers.
Service Appointments
Through these courses learn how to create, edit, and transfer appointments. Shop Load setups have been provided as well to help you monitor the appointments as to not overbook the shop.
Contact & Vehicle Management for Fixed Ops
Manage your customers and their vehicles effectively through these courses.
Contact & Vehicle Management for Fixed Ops
Manage your customers and their vehicles effectively through these courses.
Service Orders
Learn the service order process, including creation, closing, and cashiering, with additional courses on using Cash Control for payments.
Navigating Service Dashboards
Learn how dashboards can be utilized for technicians, service advisors, and service managers.
Dispatch
From the tech login process to dispatching jobs this course has it all. Learn how the tech can create upsells, parts requests, or use electronic vehicle inspections.
Navigating Service Dashboards
Learn how dashboards can be utilized for technicians, service advisors, and service managers.
Contact & Vehicle Management for Fixed Ops
Manage your customers and their vehicles effectively through these courses.
Contact & Vehicle Management for Sales
Manage your customers and their vehicles effectively through these courses.
Navigating Sales Dashboards
Learn how dashboards can be utilized for sales reps and sales managers.
Ordering, Receipting, and Returning Parts
Learn how to order, receipt and return parts by enrolling in this course.
Navigating Parts Dashboards
Learn how dashboards can be utilized for parts advisors and parts managers.
Accounting Maintenance
Read through some basic maintenance items such as Chart of Accounts, Bank Management, Clear Schedule, Positive Pay, Fiscal Years and Journal Codes.
Audit Log Report
The Audit Log Report allows either the department manager or a master user to find out what changes were made within the software during a specific date range.
Accounting Dashboards for Managers
Learn how dashboards can be created and utilized to accounting's advantage when it comes to having real time data at your fingertips.
Creating New Users - All Departments
This course will guide you through creating new users, copying and pasting permissions, applying user roles, implementing a security policy, as well as a detailed breakdown of each security permission that can be given to a user for each department.
Accounting Control File
Navigate through the entire Accounting Control File with ease after completing this course.
Accounting Reporting
Get a detailed look at your accounts payable and general ledger reporting through this course.
Creating Accounting Users
This course will break down the accounting permissions, the security policy as well as show how you can easily copy and paste permissions from one user to the next to speed up the process.
Customer Follow Up
Effective communication and following up with customers is an important step in the sales process. This course will lead you through the basics of tracking sales flow, texting, emailing, and utilizing Workplan.
Turning Leads into Quotes
This course takes you through how to manage your incoming leads and quickly turn those leads into quotes.
Technician Login
The Tech Login screen provides technicians with access to clock in, view and punch onto their jobs, and run password protected time and payroll reports.
Technician Advanced Features
Learn how to create electronic parts requests, upsells, and handle electronic inspections.
Service Appointments
Through these courses learn how to create, edit, and transfer appointments. Shop Load setups have been provided as well to help you monitor the appointments as to not overbook the shop.
Service Estimates
This course will show you how to create an estimate then transfer the estimate to another work item.
Dispatch
From the tech login process to dispatching jobs this course has it all. Learn how the tech can create upsells, parts requests, or use electronic vehicle inspections.
Navigating Service Dashboards
Learn how dashboards can be utilized for technicians, service advisors, and service managers.
Contact & Vehicle Management for Fixed Ops
Manage your customers and their vehicles effectively through these courses.
Service Orders
Learn the service order process, including creation, closing, and cashiering, with additional courses on using Cash Control for payments.
Fixed Ops Control File Settings for Service
The Fixed Ops Control file gives you the ability to determine how certain features of the v10 service models function to best fit your processes.
Service Maintenance
Read through some basic maintenance items such as Op Codes, Document Management, Service Fees, Service Coupons, and Shop Load Setups.
Service Reporting
Confidently navigate through the different payroll, management, and sales reports after reviewing this course.
Service Dashboards for Managers
Learn how dashboards can be created and utilized for technicians, service advisors, and service managers.
Creating Fixed Ops Users
This course will break down the fixed ops permissions, the security policy as well as show how you can easily copy and paste permissions from one user to the next to speed up the process.
Fixed Ops Control File Settings for Parts
The Fixed Ops Control file gives you the ability to determine how certain features of the v10 parts models function to best fit your processes.
Parts Dashboards for Managers
Learn how dashboards can be created and utilized for parts advisors and parts managers.
Parts Maintenance
Read through some basic maintenance items such as Parts Coupons, Parts Kits, and the Advanced Matrix.
Parts Reporting
Confidently navigate through the different sales, management, inventory, ordering and receipting reports after reviewing this course.
The Complete CRM for Your Dealership!
This course is designed for BDC departments that need to know how Workplan can be incorporated into processes for each department.
Turning Leads and Quotes into Finalized Deals
This course takes you through lead management, quoting, building, and finalizing deals. We have also provided information on the ability to take deposits through either the deal or cash control.
Sales Control File
Navigate through the entire Sales Control File with ease after completing this course.
Sales Dashboards for Managers
Learn how dashboards can be created and utilized for sales reps and sales managers.
Sales Maintenance
Read through some basic maintenance items such as Fees, Forms, Scenario Templates, and Status Types.
Sales Reporting
Confidently navigate through the sales reports after reviewing this course.
Creating Sales Users
This course will break down the sales permissions, the security policy as well as show how you can easily copy and paste permissions from one user to the next to speed up the process.
Quoting Parts
This course shows you multiple ways to quote parts quickly and efficiently.
Selling Parts
Learn how easy billing out parts can be through either parts invoices or service orders. We have also provided additional courses on how to use Cash Control to take your payments.
Navigating Accounting Dashboards
Learn how dashboards can be utilized to accounting's advantage when it comes to having real time data at your fingertips.
Cash Control
The Cash Control module is responsible for collecting and receipting monies for good and services provided by the dealership.
Accounts Payable
Learn all about the AP process which includes cheque runs, processing EFTs, and then finally reporting.
Accounts Receivable
Easily manage your account receivables by learning how to enter AR transactions, query customers, reconcile open credits, and generating statements.
General Ledger & Templates
This course is designed to walk you through the GL process including the ability to use templates, automatic posting, and then finally reporting.
Contact & Vehicle Management for Accounting
Manage your customers and their vehicles effectively through these courses.