- Introduction
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What is the AWR Process?
- Learn the AWR Process
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Step 1: Tech Adds a Work Request
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Step 2: Parts Validates the Part Numbers and Provides Pricing
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Step 3: Service Adds Labor and Communicates with the Customer
- Customer Communication
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Step 4: Online Customer Approvals
Add Work Requests
Clear communication in Fixed Ops is essential to your dealership’s success. Technicians, parts consultants, and service advisors each play a vital role—especially when additional services or repairs are needed.
Clear communication in Fixed Ops is essential to your dealership’s success. Technicians, parts consultants, and service advisors each play a vital role—especially when additional services or repairs are needed.
Your DMS can streamline and digitize the entire process, and Add Work Requests (AWR) in v10 is designed to do just that.
Here’s how AWR helps solve common challenges:
- Keep technicians focused and productive. Instead of waiting at the parts counter or service advisor’s desk, techs can stay in the bay and submit parts requests digitally—saving time and keeping work moving.
- Support parts consultants with clarity. Today’s vehicles are more complex and require more components. AWR gives parts teams a clear, accurate way to communicate needs—no more handwritten notes or guesswork.
- Empower service advisors to build trust. Advisors can add labor and create detailed, digital estimates that are easy to share with customers—boosting transparency and confidence.
AWR isn’t just a dealership tool—it’s a technician-first solution. It’s built to make their day smoother, reduce downtime, and help them focus on what they do best: fixing vehicles.
By improving collaboration between Service and Parts, AWR helps drive efficiency, increase sales, and elevate technician productivity—all while making the workflow simpler for everyone.