10.23 CRM Release Notes

Explore the 10.23 CRM latest features: enhanced notification controls, bilingual communication automation, improved work plan permissions, advanced lead analysis, and the new Service BDC Performance Dashboard. Learn to optimize dealership workflows, streamline communications, and leverage updated dashboards for actionable insights and efficient customer management.

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About this course

Debuted at the 2025 Dealer Conference, version 10.23 is here!

Built for power, precision, and performance, v10.23 delivers smarter insights, faster workflows, and a modernized user experience across the board.

  • Lead Analysis Dashboard with deeper insights and greater control for smarter, faster decisions.
  • Service BDC Dashboard for clearer visibility into service interactions and outcomes.
  • Customer language support to communicate in your customers' preferred language of French or English.
  • Enhanced Workplan tools for improved usability, streamlined workflows, and greater user control.

Curriculum

  • 10.23 Updates
  • Updates Overview, Training, and Scheduling
  • General Enhancements
  • Notifications
  • Audit Log Changes
  • CRM Enhancements
  • Lead Analysis Dashboard Page
  • Service BDC Dashboard Page
  • Customer Language Preferences
  • Additional Features
  • Rate 10.23 CRM Release Notes

About this course

Debuted at the 2025 Dealer Conference, version 10.23 is here!

Built for power, precision, and performance, v10.23 delivers smarter insights, faster workflows, and a modernized user experience across the board.

  • Lead Analysis Dashboard with deeper insights and greater control for smarter, faster decisions.
  • Service BDC Dashboard for clearer visibility into service interactions and outcomes.
  • Customer language support to communicate in your customers' preferred language of French or English.
  • Enhanced Workplan tools for improved usability, streamlined workflows, and greater user control.

Curriculum

  • 10.23 Updates
  • Updates Overview, Training, and Scheduling
  • General Enhancements
  • Notifications
  • Audit Log Changes
  • CRM Enhancements
  • Lead Analysis Dashboard Page
  • Service BDC Dashboard Page
  • Customer Language Preferences
  • Additional Features
  • Rate 10.23 CRM Release Notes